911 dispatch centers across the country continue to face staffing shortages

911 centers receive an estimated 240 million calls each year

(InvestigateTV) — 911 centers across the country are in need of more operators. A lack of qualified staffers could delay people receiving the critical care they need.

The National Emergency Number Association calls it a 911 staffing crisis, and it’s happening all over the US.

While this is not a new issue, the association believes the problem is getting worse.

It reports that 911 centers across the country were typically short-staffed by 30% at the beginning of 2023.

The association says it’s critical that these centers are fully staffed to answer the estimated 240 million 911 calls made each year.

Watch the full story in the video at the top of the page.

Tisha Powell

Tisha Powell

Tisha Powell is an anchor for WAFB 9News in Baton Rouge.