911 dispatch centers across the country continue to face staffing shortages

911 centers receive an estimated 240 million calls each year

911 dispatch centers across the country continue to face staffing shortages Problems in 911 call centers could impact calls for help. InvestigateTV+ has an in-depth look at what's being done to answer your call. Reporter: Tisha Powell (InvestigateTV)

By Tisha Powell, Parker King and InvestigateTV Staff

(InvestigateTV) — 911 centers across the country are in need of more operators. A lack of qualified staffers could delay people receiving the critical care they need.

The National Emergency Number Association calls it a 911 staffing crisis, and it’s happening all over the US.

While this is not a new issue, the association believes the problem is getting worse.

It reports that 911 centers across the country were typically short-staffed by 30% at the beginning of 2023.

The association says it’s critical that these centers are fully staffed to answer the estimated 240 million 911 calls made each year.

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Tisha Powell

Tisha Powell

Tisha Powell is an anchor for WAFB 9News in Baton Rouge.